Privacy Policy

1. Who controls your data

Tom Brownhill trading as Warlord.OS is the controller of personal data handled by Warlord.OS. For privacy questions or rights requests, email tj@warlord-os.com.

2. Data we handle

• Contact and purchase details, such as your email address and Paddle customer, subscription, transaction, price and plan identifiers.
• Subscription and entitlement status, relevant dates and licence activation records.
• Billing-event records received from Paddle so we can maintain an accurate audit trail.
• Security and technical data, including a one-way hashed rate-limit identifier derived from your IP address and short-lived activation information stored in your browser session.
• Messages you send to support.

Warlord.OS does not receive or store your full payment-card details. Paddle handles payment information under Paddle's Privacy Policy.

3. Why we use data and our lawful bases

• To provide subscriptions, activate licences and support customers where processing is necessary to perform our contract with you.
• To meet tax, accounting, consumer-protection and other legal obligations.
• To secure the service, prevent fraud, maintain records and establish or defend legal claims, based on our legitimate interests where those interests are not overridden by your rights.

4. Who receives data

We share only what is necessary with Paddle for checkout and subscription administration, Netlify for website hosting, Neon for database hosting, and professional advisers or public authorities when required by law. These providers process data under their own terms and applicable data-protection obligations.

5. International processing

Some providers may process data outside the United Kingdom. Where required, we rely on a lawful transfer mechanism and appropriate safeguards. Contact us for information about the safeguards relevant to your data.

6. Retention

We keep personal data only while needed to provide and secure the service and to meet legal, tax, accounting, fraud-prevention and dispute requirements. We then delete or anonymise it where appropriate. Licence claim tokens expire after 24 hours and are stored only in hashed form.

7. Browser storage

The billing service uses browser session storage for a short-lived activation claim. Paddle may use storage necessary to provide secure checkout. We do not use third-party advertising trackers on the billing service.

8. Automated entitlement decisions

Licence access is updated automatically from Paddle payment and subscription events. If you believe an entitlement decision is wrong, contact us and ask for a human review.

9. Your rights

Depending on the law that applies, you may have rights to access, correct, erase, restrict, object to or receive a copy of your personal data, and to withdraw consent where consent is relied on. Email us to exercise a right. You may also complain to the UK Information Commissioner's Office.

10. Children and changes

Warlord.OS subscriptions are for people aged 18 or over. We may update this policy and will publish the revised date on this page.